FAQ

01. Whom should I contact regarding my Haulout?

Please contact the Yard Team by phone at 01202 672687 ext. 4 or by email at yard@pooleyc.co.uk.

02. Who will confirm my Haulout schedule, and when?

The Yard Team will provide confirmation as early as possible. Every effort will be made to give sufficient notice in advance.

Please check your emails and voice messages on your phone.

03. I share a cradle with another owner. May I leave it in the yard?

Yes, provided you coordinate with your cradle partner and arrange consecutive Haulout. However, if the cradle remains in the yard more than one week after your re-launch, a storage fee of £10 per day will be charged. Please speak directly with the Yard Team for arrangements.

04. What are the consequences of overstaying my allocated storage period?

A 20% surcharge will be applied. It is imperative to keep the Yard Team informed of any unforeseen delays or issues.

05. Is there a period of free storage available?

Yes. If your vessel is hauled out and re-launched before 23rd December, you will receive two weeks of free storage.

06. Will my berth on F & G pontoons be affected?

If your vessel fits the allocated dimensions and you have a previously established berth, there will be no change to your placement.

07. What is the situation with berths on the E pontoon?

E pontoon berths (also referred to as the Dayboat pontoon) must be re-applied for each season. Berth allocation is based on vessel dimensions and the length of club membership. Dayboats will be prioritised..

08. At what time will my vessel be hauled out?

The time provided during confirmation is when your vessel should be on the waiting pontoon. Although we aim to adhere to this time, actual haulouts may vary depending on tidal conditions and operational demands on the day.

09. Can I request to be positioned near a power socket or hosepipe?

We will attempt to accommodate such requests where feasible. However, final positioning is dictated by operational needs and the activities surrounding other vessels (e.g., hull blasting, engine removal, etc.).

10. May I move barriers to park my vehicle near my boat?

No. Barriers are installed to maintain Health & Safety and ensure access routes are kept clear for operational use throughout the day.

11. I want take the mast down, what is the procedure?

Please contact the Haven Master at haven@pooleyc.co.uk, providing your boat name and the date you are planning to carry out the task. The Haven Master will liaise with the trained derrick team to schedule the operation accordingly.

12. How do I notify the Club that my berth has been vacated?

To inform the Club that your berth is being vacated, please contact the Haven Master by email at haven@pooleyc.co.uk. Kindly include your boat name, the date you will vacate the berth, and your expected date of return. Alternatively, you may complete the form Notice of Absence : www.pooleyc.com/haven/notice-of-absence/